Support
Help with Factor Gems and anything else we have made.
Write to support@myrioragames.com. A real person reads every message, usually within two working days. It helps if you say which device you are on and which level you were playing.
Common questions
- Where is my progress saved? Will I lose it?
- On your device, and nowhere else. That is deliberate: no account means nothing to sign into and nothing for us to lose. It also means progress does not follow you to a new phone, and deleting the app deletes it.
- The app closed in the middle of a level. Did I lose the level?
- No. The game saves the last settled turn, so you resume at the start of the move you were on — not back at the beginning of the level.
- How do I change the language?
- Settings, then Language. Factor Gems ships in English, 简体中文, 繁體中文, Español, Português, Français, Deutsch, 日本語 and 한국어. It starts in your device's language and remembers whatever you choose there.
- I have trouble telling the gems apart.
- Every gem shows its number, so you never have to rely on colour alone. Settings also has a Gem layers option: turn it on and coloured rings on each gem show its factor layers.
- I am stuck on a level.
- Every level in the game has been played through by our own test harness, so none of them is impossible. The Hint button shows a legal move — the first three in a level are free, and after that each new hint costs a move. If the board ever runs out of legal moves it reshuffles itself, free.
- Is there any way to pay for extra moves or hints?
- No. Factor Gems is free to download, and one purchase unlocks the full adventure for good. That is the only thing for sale: no extra moves, hints, ads or subscriptions.
- I want a refund.
- Refunds are handled by the store you bought from, not by us, and their policy decides. Google Play and the App Store both have a refund request form in your purchase history. If a refund is refused and you think that is wrong, write to us anyway and we will see what we can do.
- I found a bug.
- Please tell us — support@myrioragames.com. The level number, what you did and what happened is enough. A screenshot or screen recording helps a great deal.
- Do you collect any data about me?
- None. See the privacy policy — the app is built without internet permission, so it cannot send anything anywhere.
Accessibility
If something in the game is hard to use — text size, colour, timing, the size of the targets — we would genuinely like to hear about it. Tell us what you ran into and what would have helped.